Refund policy

1. Virtual Items

1.1. How can I take a participation in "Donate Coins" service?

1.1.1. Every player with a valid, active account may participate in our "Donate Coins" service offering, which is a redeemable point system that operates like virtual currency. Donate Coins can be purchased online through the L2Cleaver.com website which belongs to HAXART. Donate Coins might also be provided to you by HAXART as part of a promotion, or through other means, such as completing certain quests or achievements in the Game, or through HAXART-sponsored contests or sweepstakes.

1.2. What are my responsibilities relating to Donate Coins? (To verify that all transactions with us are correct, etc.)

Donate Coins are sold or issued in bundles and the price may vary depending on the amount you purchase and where you’re purchasing. As we feel it necessary we may limit the total amount of Donate Coins that may be purchased at any one time, or that may be held in your account in the aggregate. Additionally, price and availability of Donate Coins and Virtual Items are subject to change without notice.

You’re solely responsible for verifying that the proper amount of Donate Coins has been added to or deducted from your account during any given transaction. Please notify us immediately if you believe that a mistake has been made with respect to your Donate Coins balance. We’ll investigate your claim, and in doing so, may request some additional info to verify it.

1.3. Do I “own” the Virtual Items I unlock? (No. What you “unlock” is not the virtual item itself, but rather, a qualified right to access it in the Game.)

You have no ownership or other property interest in any of the Virtual Items you unlock. Virtual Items have no monetary value. You can’t redeem them for cash. You can’t obtain any refunds for purchasing Donate Coins or Virtual Items, except as expressly permitted by us.

PLEASE NOTE THAT THE SUPPLY OF DONATE COINS AND THE PERFORMANCE OF SERVICES BEGINS IMMEDIATELY AFTER WE VERIFY YOUR PAYMENT, AND ONCE ACCESS TO THE DONATE COINS HAS BEEN ENABLED ON YOUR ACCOUNT, THE CONTRACT HAS BEEN FULLY PERFORMED BY US. YOU THEREFORE EXPRESSLY ACKNOWLEDGE, CONSENT AND AGREE THAT YOU LOSE YOUR RIGHT OF WITHDRAWAL WITH RESPECT TO OUR SERVICE OF PROVIDING YOU DONATE COINS ONCE YOU COMPLETE THE PURCHASE..


HAXART has the right to delete, alter, move, remove, or transfer any and all Game Content—including Virtual Items—in whole or in part, at any time and for any reason or no reason, with or without notice to you, and with no liability of any kind to you. We don’t provide or guarantee, and expressly disclaim, any value, cash or otherwise, attributed to any data residing on servers we operate or control, including any Game Content attributed to your account. The sale or transfer of your right to access certain Virtual Items or Donate Coins may only be conducted via services approved of or provided by us, if any.